There are many companies out there that will do your billing for you. They may be an independent company or a subsidiary of your software choice. What should you look for in a company, and how do you know if they are worth their salt?
False Promises
Many dangerous pitfalls exist when choosing a billing company. The most common drawback when looking for third party billing services is false promises. Once you have chosen a company, it is extremely difficult to get out of the contract if they are not performing to the standard they promised in the beginning. When meeting with different companies, ask the right questions regarding their services and find out if they can back up the promises they are making.
Customer Reviews
A crucial factor to consider in any search should be customer reviews. You can learn a lot about what it’s like to work with a company by hearing from people who have worked with them before. Find out how long customers have been working with the company, what their experience has been like and whether they’d recommend them.
Read: How to List Your Business on Google My Business
Check Credentials
You want to make sure that the billing company offering third party billing services is reputable, so do a little checking into their credentials. If they claim to be bonded, ask for proof. If they claim to be accredited or certified, check their accreditation. If they assert to be members of associations or professional organizations, check their membership status. Also, see if there are any complaints against them that you should know about.
Experience
The first question to ask any billing company is, “How long have you been in business?” The longer they’ve been around, the more experience they get claims paid and deal with insurance carriers. Next, call your local Better Business Bureau to see what rating they have and any complaints against them.
You can also run a search on the Internet to see if anyone’s had problems with the company or its owners. Google is your friend! Make sure you ask about their fee structure. Do they charge per claim or per patient, as well as how much? Be wary of a billing company that charges per claim because it could mean that your claims will go out faster and may not be thoroughly reviewed before submitting.
Which Software Do They Use?
The software used by the billing company is very important, especially when it comes to security. While you may want to outsource billing to save time, if you are constantly having problems with their software, it could end up costing you more time and money in the long run. Ask what kind of software they use and if they offer free training on using it. You’ll also want to make sure they have regular backups and 24/7 technical support in case there is ever an issue with their system or network.
Final Thoughts
Choosing third party billing services can be a lot more difficult than you think. While it may seem clear at first, the selection process quickly becomes complicated and frustrating. From deciding on which platform will work best for your business to comparing costs for different payment solutions, you’ll find that making a final decision is not easy. But thanks to our guide, all of these questions now have answers. Hopefully, now you can make the right decision.
